club99 Privacy Policy

01Introduction

club99 is committed to protecting the privacy of every person who registers and uses the platform. This Privacy Policy sets out how we collect, use, store, and protect your personal data in connection with your use of club99.pro.

We process personal data in accordance with applicable data protection laws and in line with the principles of transparency, purpose limitation, and data minimisation. We collect only what we need, use it only for the purposes described here, and take reasonable steps to keep it secure throughout.

This policy should be read alongside our Terms and Conditions, which govern your use of the club99 platform as a whole. Together, these documents form the complete agreement between you and club99 regarding your rights and obligations as a registered user.

02Data We Collect

The personal data we collect falls into the following categories depending on how you interact with club99:

We do not knowingly collect sensitive personal data beyond what is required for identity verification and platform compliance. Where the collection of additional information is required, we will inform you at the point of collection.

03How We Use Your Data

club99 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your account on the platform.
• To verify your identity and age in line with our KYC requirements before processing withdrawals.
• To process deposits and withdrawals through supported Philippine payment channels.
• To detect and prevent fraud, money laundering, and other prohibited activity on the platform.
• To send account-related communications, including OTP codes, transaction confirmations, and support responses.
• To analyse platform usage patterns and improve the quality and performance of club99 services.
• To comply with applicable legal and regulatory obligations.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where profiling is used to personalise your experience on the platform, it is limited to displaying content relevant to your activity and preferences.

04When We Share Your Data

club99 does not sell your personal data to third parties. We share data only in the limited circumstances described below:

• Payment processors: We share the financial and identity data necessary to process your deposits and withdrawals through our supported Philippine payment partners. These providers are bound by their own data protection obligations.
• Identity verification providers: KYC and document verification is carried out with the assistance of specialist third-party verification services. Data shared is limited to what is necessary for the verification process.
• Fraud prevention and security: We may share account and activity data with fraud detection services to protect the platform and its users.
• Legal and regulatory obligations: We may disclose your data to law enforcement authorities, regulatory bodies, or courts where we are legally required or compelled to do so.
• Business operations: We may share data with service providers who support the technical operation of the platform, such as hosting, analytics, and customer support tools. These providers process data only on our instructions.

All third parties with whom we share personal data are required to handle it securely and in accordance with applicable privacy standards. We do not permit our service providers to use your data for their own purposes beyond the scope of the service they provide to us.

05KYC and Identity Verification

As part of the account verification process, club99 requires all players to complete Know Your Customer (KYC) checks before withdrawals can be processed. This is a standard compliance requirement for online gaming and financial platforms operating in the Philippines.

During KYC, you may be asked to provide:

• A valid Philippine government-issued photo ID such as a passport, driver's licence, or SSS/UMID card.
• A selfie or photograph for identity matching purposes.
• Proof of address or additional documentation in cases where further verification is required.

KYC documents are stored securely and accessed only by authorised personnel and our verification service provider. They are used solely for the purpose of confirming your identity and are not shared with any third party for commercial purposes.

Failure to complete KYC verification when requested will result in your withdrawal requests being placed on hold until verification is completed. club99 reserves the right to request updated or additional documentation at any time as part of ongoing compliance monitoring.

06Payment Data

All transactions on club99 are conducted in Philippine Peso (PHP). When you make a deposit or request a withdrawal, we collect the payment account details necessary to complete the transaction. This includes the account or reference information associated with your chosen payment method.

Supported payment channels include Philippine online banking, mobile banking, and local e-wallets. Payment data is transmitted securely and processed through our payment partners. club99 does not store complete payment credentials on its own servers beyond what is necessary to verify transactions and maintain records for compliance purposes.

Transaction records – including deposit amounts, withdrawal requests, and payment references – are retained as part of your account history. This data may be reviewed by our compliance team in the event of a dispute, fraud investigation, or regulatory inquiry.

07Cookies and Tracking Technologies

club99 uses cookies and similar tracking technologies to support the operation of the platform and improve your experience. Cookies are small data files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for core platform functions such as maintaining your login session, processing transactions, and ensuring site security. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how users navigate and use the platform, helping us identify areas for improvement. Data collected is aggregated and does not personally identify individual users.
• Preference cookies: Store your settings and preferences to personalise your experience on return visits.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using club99, but may affect certain features or personalisation options. By continuing to use the platform, you consent to the use of essential cookies as described above.

08Security Measures

club99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the platform.
• OTP (One-Time Password) authentication for account login and sensitive account actions.
• Access controls limiting internal access to personal data to authorised personnel only.
• Regular security assessments and monitoring of the platform infrastructure.
• Secure storage of KYC and financial documents with restricted access.

While we take all reasonable steps to protect your data, no online system can guarantee absolute security. You are responsible for keeping your own login credentials secure and for notifying the club99 support team immediately if you suspect your account has been compromised.

09Data Retention

club99 retains your personal data for as long as your account remains active and for the period required to meet our legal, compliance, and operational obligations after account closure.

In general terms:

• Account and identity data is retained for the duration of your account and for a period after closure as required by applicable law.
• Transaction records are retained for the period required for financial compliance and audit purposes.
• KYC documents are retained in line with applicable regulatory retention requirements.
• Support communications are retained for a reasonable period to support the resolution of ongoing or future queries.

When data is no longer required for any of the purposes described in this policy, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

10Your Rights

As a user of club99, you have rights over the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete personal data.
• Right to deletion: In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain certain data for compliance or legal reasons even after a deletion request.
• Right to restrict processing: You can ask us to limit how we use your data in specific circumstances.
• Right to data portability: You can request a copy of data you have provided to us in a structured, machine-readable format.
• Right to object: You can object to our processing of your data where we rely on legitimate interests as the legal basis.

To exercise any of these rights, contact the club99 support team through the platform's live chat or via the email address listed in the footer of this page. We will respond to requests within a reasonable timeframe and may need to verify your identity before processing the request.

11Minors

club99 is strictly for persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Registration on club99 requires confirmation of age, and accounts found to belong to individuals under 21 will be closed immediately with any balance reviewed in line with our terms.

If you believe that a minor has registered on club99 or provided personal data to the platform, please contact our support team immediately so that the matter can be investigated and resolved promptly.

12Policy Updates

club99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable law, or improvements to our data handling practices. The date of the most recent update is shown at the top of this page.

Where changes are material, we will make reasonable efforts to notify active account holders through the platform or via their registered contact details. Continued use of club99 after any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically so you are always aware of how we handle your personal data.

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, you can reach the club99 support team through the live chat feature available on the platform at any time.

You can also contact us by email at the address shown in the footer of this page. When submitting a data-related request, please include your registered account details so we can verify your identity and process your request efficiently.

For questions about responsible gaming tools and account self-exclusion options, visit our Responsible Gaming page.