club99 Terms and Conditions

01Acceptance of Terms

By accessing the club99 platform at club99.pro, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read and understood these Terms and Conditions in full and agree to comply with them.

These terms apply to all users of the club99 platform, including registered account holders, visitors browsing the site, and any individual interacting with any feature or service available through club99.pro.

club99 reserves the right to update or amend these terms at any time. Continued use of the platform following any update constitutes acceptance of the revised terms. Where changes are significant, we will make reasonable efforts to notify active users through the platform.

02Eligibility and Registration

To register and use club99, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration.
• You must be physically located in the Philippines when accessing and using the platform.
• You must not be excluded or self-excluded from online gaming platforms under any applicable arrangement.
• You must have the legal capacity to enter into a binding agreement.
• You must not already hold an existing account on club99 under any name or identity.

During registration, you are required to provide accurate and complete personal information, including your full legal name, date of birth, and a valid Philippine government-issued ID for identity verification. club99 conducts KYC (Know Your Customer) checks on all accounts before withdrawals are processed.

Registering on behalf of another person, providing false identity information, or using someone else's payment details are all violations of these terms and will result in immediate account closure and forfeiture of any balance.

03Account Responsibilities

Each player is permitted to hold only one account on club99. If you discover that duplicate accounts exist under your name or details, you must notify our support team immediately. club99 reserves the right to close duplicate accounts and consolidate or void any associated balances at its discretion.

You are solely responsible for all activity that occurs under your account. This includes:

• Keeping your username, password, and OTP credentials strictly confidential.
• Ensuring that no other person accesses or uses your account.
• Logging out of the platform after each session, particularly when using a shared or public device.
• Updating your contact details promptly if they change, to ensure you can receive account communications and OTP codes.

If you suspect that your account has been accessed without your authorisation, contact the club99 support team immediately. club99 cannot be held liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

04Deposits and Payments

All deposits on club99 are processed in Philippine Peso (PHP). The platform does not accept foreign currencies, and no currency conversion takes place at any point during the deposit or withdrawal process.

Supported deposit methods include Philippine online banking, mobile banking, and supported local e-wallets. You must only deposit funds from payment accounts registered in your own name. Third-party deposits – where funds are sent from an account belonging to someone other than the registered club99 account holder – are not permitted and may result in the funds being held pending review or returned.

club99 does not accept credit cards or cryptocurrency as deposit methods for betting or wagering.

club99 reserves the right to request additional documentation to verify the source of funds before crediting a deposit or processing a withdrawal. This is a standard part of the platform's compliance process and is not intended to cause unnecessary delays for players acting in good faith.

05Withdrawals

Withdrawal requests on club99 are processed in Philippine Peso to a verified payment account in your own name. Before your first withdrawal can be processed, your account must have completed KYC verification with a valid Philippine government-issued ID.

Processing times for withdrawals vary depending on the payment method and the time of the request. club99 aims to process approved withdrawal requests promptly, but processing times may be affected by verification requirements, bank processing schedules, or periods of high request volume.

• Withdrawals will only be sent to a payment account registered in your name.
• club99 may request additional identity or source-of-funds documentation before approving a withdrawal.
• Funds subject to active wagering requirements from bonus terms cannot be withdrawn until those requirements are met.
• Withdrawals initiated outside of standard processing hours may be queued for the next available processing window.

club99 reserves the right to delay or decline a withdrawal request if there is reasonable cause to investigate the account for suspicious activity, potential fraud, or policy violations. In such cases, the affected player will be notified through their registered contact details.

06Betting and Gaming Rules

All bets and wagers placed on club99 – whether on sports events, live casino tables, or game lobby titles – are subject to the specific rules governing each product. By placing a bet, you confirm that you understand and accept the applicable rules for that bet type.

General rules that apply across all betting and gaming activity on club99 include:

• Bets confirmed by the system are final and cannot be cancelled or reversed by the player after confirmation, except where the platform's specific product rules provide for void or refund conditions.
• Odds, game outcomes, and results are determined by the platform's systems and, where applicable, by official results from governing sporting bodies.
• In the event of a technical error that results in an incorrect payout, odds, or game result being displayed, club99 reserves the right to void the affected transaction and restore the correct balance.
• Minimum and maximum bet amounts apply per event, market, and game type. These are displayed at the point of placing a bet.

For sports betting specifically, if an event is postponed, abandoned, or cancelled, bets will be settled in accordance with the applicable rules for that sport and event type. Details are available through the platform's betting section.

07Bonuses and Promotions

club99 may offer bonuses, promotions, and other incentives to eligible account holders from time to time. The specific terms – including eligibility conditions, wagering requirements, minimum deposit thresholds, and validity periods – will be stated clearly for each individual offer at the time it is made available.

General conditions that apply to all club99 bonuses and promotions include:

• Bonuses are available only to players who meet the eligibility criteria stated for each offer.
• One active bonus may be applied to an account at any one time, unless the specific promotion terms state otherwise.
• Bonus funds are subject to wagering requirements before they can be withdrawn. The applicable requirements will be stated in the terms of the specific offer.
• club99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. Where a bonus has already been claimed and wagering is in progress, reasonable notice will be given where possible.
• Abuse of bonus offers – including but not limited to creating multiple accounts to claim bonuses, exploiting system errors, or coordinating with other players – will result in bonus forfeiture and may lead to account suspension.

If you have a question about the terms of a specific offer, contact the club99 support team before claiming it.

08Prohibited Activities

The following activities are strictly prohibited on club99 and may result in immediate account suspension, permanent closure, and forfeiture of any balance held on the account:

• Opening more than one account on the platform, whether using your own identity or another person's.
• Providing false, misleading, or fraudulent information during registration or at any point during account use.
• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform in a way not intended for human players.
• Collusion with other players, including coordinating bets to exploit platform mechanics or bonus terms.
• Depositing funds from a payment account not registered in your own name.
• Engaging in match-fixing, arbitrage abuse, or any activity intended to exploit pricing or odds errors for guaranteed profit.
• Attempting to access or manipulate platform systems, other accounts, or any back-end infrastructure.
• Using the platform for any purpose related to money laundering, fraud, or any other illegal activity.

club99 cooperates with relevant authorities in cases where illegal activity is detected. Evidence of prohibited activity may be shared with law enforcement or regulatory bodies as required.

09Account Suspension and Closure

club99 reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within a reasonable period after being requested.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Account inactivity for an extended period, in line with the platform's inactivity policy.
• A player's own request to self-exclude or close their account.

Where an account is closed due to a verified breach of these terms, any remaining balance may be forfeited. Where an account is closed for reasons unrelated to a player violation, any verified and eligible balance will be returned to the player's registered payment account after a review period.

Players who wish to voluntarily close their account can contact the club99 support team. Responsible gaming self-exclusion requests will be acted upon promptly and are not reversible for the duration of the self-exclusion period.

10Responsible Gaming

club99 supports responsible gaming and encourages all players to treat online betting and gaming as a form of entertainment with real financial risk attached. The platform does not guarantee winnings, and no strategy eliminates the risk of losing money when betting or playing games of chance.

Tools available to club99 account holders include the ability to set personal limits on deposits and gaming activity, as well as options to take breaks from the platform or request self-exclusion. These tools are accessible through your account settings or by contacting the support team.

11Privacy and Data

club99 collects and processes personal data in connection with account registration, KYC verification, payment processing, and platform operations. Your data is handled in accordance with our Privacy Policy, which forms part of the overall agreement between you and club99.

By registering on club99, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes the sharing of data with payment processors, identity verification providers, and relevant authorities where required by law or platform compliance obligations.

club99 does not sell personal data to third parties for marketing purposes. Platform communications – including account notifications, support responses, and promotional messages where applicable – will be sent to your registered contact details.

12Changes to These Terms

club99 may update or amend these Terms and Conditions at any time. The date of the most recent update is shown at the top of this page. Where changes are material, club99 will make reasonable efforts to notify active account holders through the platform or via registered contact details.

It is your responsibility to review these terms periodically. Continued use of the platform after any update constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact the support team if you wish to close your account.

13Contact and Support

If you have any questions about these Terms and Conditions, or if you need assistance with your account, the club99 support team is available 24 hours a day, seven days a week through the platform's live chat feature.

You can also reach us by email at the address listed in the footer of this page. When contacting support regarding a specific account matter, please have your registered details ready to help us verify your identity and assist you promptly.

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page or contact support directly.